If the IHD display has gone blank, it could just be that it’s run out of battery. Following that, give it around 24 hours to reconnect and start showing the correct data again. If your IHD has stopped showing data, but is still paired with the meter, make sure it’s positioned as close to the meter as possible before rebooting. If the screen has frozen completely and you can’t even do that, leave it unplugged to discharge the battery, then plug it back in later and you should be back up and running without further issue. Sometimes, the classic “turn it off and on again” reboot works wonders for IHD problems. My In-Home Display is broken/displaying an error/has frozen. If your smart meter display is working, the isolation switch is on and all the fuses are on, but your whole home is still without power, call us on 03, or use online chat, and we’ll look into what’s happened. If the display stays blank, call the national helpline on 105, and they’ll put you through to your local network operator, who can give you help and advice in getting your power back on. If it’s completely blank, try to wake it up by pressing B on the keypad. Take a look at your smart meter display panel. If no lights or appliances are switching on, it might mean there’s been a power cut in your area. Check the fuse box, and make sure all the fuses are in the on position. If the lights are still working in some rooms, it’s not a problem with the meter. Try switching the lights on in different rooms. It’s a single switch (probably red), that’s clearly marked on and off. If you have one, check that the isolation switch next to your smart electricity meter is in the on position. If your meter’s in a locked/communal room or cupboard, make sure to organise keys beforehand, so we can get in.įind out more about smart meter installation with OVO You can speak to your local Distribution Network Operator (DNO) or the National Grid about this. If there’s a need to move your existing meter(s), unfortunately we won’t be able to do this. We’re only authorised to replace your old meter with a smart meter. Gas SMETS2 smart meter: W 235mm H 262mm D 167mm The smart meter dimensions are as follows – so do check the space around your current meters, and make sure there’ll be enough room once your existing meters are out:Įlectricity SMETS2 smart meter: W 127mm H 160mm D 65mm For easy access, move as many obstacles out of the way as you can before your smart meter installation appointment. If your current meter is in a confined space, our engineer might have problems installing a new smart meter. My gas and electricity meters are tricky to access.
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